What Data We Collect
We collect various types of information while you use the ek 999 platform to help deliver the best possible experience. Each piece of data is collected for a specific purpose, which is clearly explained in this policy.
Account Information
The information you provide at registration includes your name, email address, mobile number, date of birth, and your location within Bangladesh. This information is essential for verifying and managing your account.
Device & Browser Information
We automatically collect technical information about the device, browser, and operating system you're using, along with your IP address, screen resolution, and session data. This helps us improve the mobile experience.
Payment & BDT Information
Transaction details from deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer are collected. Full card numbers and mobile banking PINs are never stored in our system, and every transaction is processed through encrypted channels.
Usage Information
We keep detailed records of which games you've played, how long you've spent on the platform, which betting markets you prefer, and which bonus offers you've used. This information is used to create a personalized experience for you.
How We Use Your Data
Ek 999 only uses your data for lawful, specific purposes. We believe every user has the right to know exactly how their information is being used. A full list of our data practices is provided below.
- Account Management & Verification: Verifying your identity, maintaining account security, and confirming you are of legal age.
- Payment Processing: Processing BDT deposits and withdrawals securely and maintaining transaction history.
- Customer Support: Resolving your complaints and inquiries and managing our support team.
- Fraud Prevention: Detecting suspicious activity and keeping the platform safe.
- Personalized Experience: Providing personalized game recommendations, bonus offers, and betting tips based on your preferences.
- Legal Compliance: Complying with applicable laws and regulations and meeting the requirements of regulatory authorities.
Your data will never be used beyond our own business purposes. For marketing communications, you can withdraw your consent at any time without any effect on your account.
Cookies & Tracking Technologies
The ek 999 website uses various cookies and tracking technologies to make your browsing experience smoother and more effective. Cookies are small text files stored on your device that help remember your preferences on future visits.
Essential Cookies
These cookies are essential for the platform's core functionality. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling them will prevent the site from working properly.
Functional Cookies
These cookies remember your preferred games, betting markets, and display settings. They make each visit more personalized and help keep your experience running smoothly.
Analytics Cookies
These cookies help us understand which pages get the most traffic, which features are popular, and how users navigate the platform. The data is used in aggregate form only and is never tied to individual users.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may limit the functionality of some platform features.
Data Retention & Security
Ek 999 uses industry-standard security technology to keep your data safe. Our servers are protected by top-tier firewalls and encryption, with regular security audits conducted to maintain the highest standards.
- SSL/TLS Encryption: All communication with the platform is secured by 256-bit SSL encryption, ensuring your data cannot be read or altered by third parties during transmission.
- Database Security: Stored data is held in encrypted databases and can only be accessed by authorized staff for specific, legitimate reasons. Passwords are never stored in plain text — strong hashing algorithms are used instead.
- Retention Period: Your data is retained for as long as your account remains active. After account closure, certain transaction records may be kept for up to five years as required by law, after which they are securely deleted.
- Access Controls: Staff access to user data is role-based and strictly controlled. Any unusual access attempt is automatically flagged by our monitoring system, and immediate action is taken.
Sharing Information with Third Parties
Ek 999 never sells your personal data or shares it with third parties for advertising purposes. However, limited data may be shared with trusted partners in certain specific circumstances.
Payment Processors
Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and our banking partners. These partners follow their own privacy policies and handle data in accordance with our guidelines.
Legal Authorities
Data may be shared with regulatory authorities when required by a court order, government directive, or legal investigation. In such cases, only the legally required information is disclosed, and we will make every effort to inform you where possible.
Technology Service Providers
We work with trusted technology partners for hosting, cloud storage, and cybersecurity services. These providers operate under strict data processing agreements and are not permitted to use your data for their own purposes.
Anti-Fraud Organizations
Limited data may be shared with industry-standard verification bodies to prevent fraud and money laundering in the online gambling industry. This process is carried out in the interest of all users' safety and is not done for any commercial purpose.
Outside the circumstances described above, we do not share your data with any third parties. Should any new partnerships arise in the future that may affect data sharing, we will update this policy in advance and notify you accordingly.
Your Rights & Controls
Ek 999 believes every user should have full control over their own data. We provide you with the rights listed below, and our support team is always on hand to help you exercise them.
Right to Access Your Data
You can request a copy of all the data we hold about you at any time. We will provide the complete information within 30 days of receiving your request.
Right to Correct Your Data
If any information on your account is incorrect or out of date, you can have it corrected. Changes can be made directly through your account settings or by contacting our support team.
Right to Erasure
You may request that your account and associated data be deleted. Some transaction records may need to be retained for a set period due to legal obligations, but you will be clearly informed of this.
Right to Object to Processing
You may object to marketing communications or certain types of data processing at any time. Once you raise an objection, we will immediately stop that processing and review the matter.
Right to Data Portability
You can request an export of your data in a structured, machine-readable format. This gives you full ownership of your data and the freedom to use it elsewhere if needed.
To exercise any of the rights above, please contact our support team. Once your identity is verified, we will process your request promptly.
Policy Updates & Contact
Ek 999 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in advance via your registered email or mobile number and will clearly announce the update on the platform.
Continuing to use the platform after the effective date of any changes will be taken as your acceptance of the updated policy. For significant changes, however, we will make a separate effort to obtain your active consent.
Support & Contact
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated data protection team. We generally aim to respond within 48 hours.
Email: support@ek999.click
Start Your Safe & Trusted Experience
Your data is completely secure at ek 999. Join the trusted platform of millions of users across Bangladesh and enjoy Sports Betting, cricket, football, and much more with total peace of mind.