Our Commitment to Responsible Gaming
Ek 999 is more than an entertainment platform — it is a responsible commitment to players across Bangladesh. We believe online gaming should be a source of enjoyment, not stress or anxiety. With that in mind, we continuously develop tools and policies that keep our members informed and safe.
Our responsible gaming program is built on three core principles: education, control, and support. We want every user to stay aware of their own gaming habits, set their own boundaries, and access help easily when needed. These aren't just written commitments — they are put into practice at every level of our platform.
Every member who joins ek 999 receives responsible gaming information and has the option to set their own limits. Our support team is available 24/7 to address any concerns.
Secure Environment
Our platform upholds the highest standards of safety and is committed to the well-being of every player.
Risk Monitoring
Our system detects unusual playing patterns and sends the member an alert when necessary.
Active Support
No matter the situation, our support team is always here for our users and ready to help resolve issues quickly.
Recognise the Signs of Problem Behaviour
Problem gaming doesn't always appear overnight — it often develops gradually, and the person affected may not even notice it themselves. If you spot any of the warning signs below in yourself or someone you care about, it's important to take them seriously. Catching these signs early makes it possible to address the issue before it becomes more serious.
Financial & Time Warning Signs
- Spending more time or money on gaming than planned
- Repeatedly playing to try to recover lost money
- Borrowing money or dipping into savings to play
- Setting a budget but being unable to stick to it
Emotional & Social Signs
- Feeling restless, irritable, or anxious when not playing
- Hiding your gambling activity from family and friends
- Neglecting work, studies, or relationships
- Finding no enjoyment in anything outside of gaming
If you recognise one or more of the signs above in yourself, now is the right time to seek help. At ek 999, we are always here to guide you in the right direction. Remember — asking for help takes courage, not weakness.
Tips for Setting Time & Budget Limits
The most effective approach to responsible gaming is setting clear limits before you start. Before each session, decide in advance how much time and money you're willing to spend. Sticking to that plan is the key to safe and enjoyable gaming.
Budget Planning Tips
- Set a fixed entertainment budget for each week or month, and only spend that amount on gaming.
- Don't chase losses by breaking your budget — it only leads to greater harm.
- Never use money set aside for bills, food, or essential family expenses on gaming.
- Track your gaming expenses in a banking app or notepad so you always have a clear, honest picture of what you're spending.
Time Management Tips
- Set a fixed daily time limit for gaming and use an alarm or timer to keep to it.
- Avoid playing late at night or during work hours, as it can affect your focus and well-being.
- After every hour of play, take at least a fifteen-minute break — get up, walk around, or have a glass of water.
- Prioritize time with family and friends above all else, and keep gaming strictly as a leisure activity.
Remember, there is no guaranteed way to win at gaming. Every bet is an independent event and the outcome depends entirely on chance. Playing within your limits is the only sensible approach.
Use the Self-Control Features
Ek 999 provides its members with a range of effective self-control tools that any player can use to keep their gaming habits within healthy limits. These features can be easily activated from your account settings, and our support team is always on hand to help.
Setting Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set. Any request to increase a limit is subject to a waiting period, which helps prevent impulsive overspending.
Breaks & Cooling-Off
If you feel like you need to step back for a while, you can put your account on a temporary break for anywhere between 24 hours and 30 days. During this time you won't be able to access the platform, but your account and balance will remain fully secure.
Self-Exclusion
If you want to take an extended break from gaming, use the self-exclusion option. Once activated, your account will be fully deactivated for the chosen period, and no new accounts can be opened during that time.
Using these tools doesn't mean you're weak — it means you're a self-aware and responsible player. ek 999 always wants its members to stay in control. Contact our support team to activate any of these features.
Our Commitment to Protecting Minors
Ek 999 strictly ensures that no one under the age of 18 can access the platform. Through identity verification at registration, we prevent underage access and apply additional verification measures where needed.
If you suspect a minor is using your account, notify our support team immediately. Use browser locks or parental control software on shared PCs and mobile devices to prevent children from accessing this platform. Always keep your login credentials private and make it a habit to log out of your device.
Advice for Parents
- Use a strong password on your device and keep it out of your child's reach.
- Enable parental controls on your internet browser and block betting sites.
- Have an open conversation with your child about the risks of online gaming.
- Report any suspicious activity to us right away.
Our Verification Process
- A national ID or other government-issued document is required for age verification at the time of registration.
- For accounts flagged as suspicious, we initiate an additional verification process.
- Account functionality remains limited until verification is complete.
- Registering with false information will result in permanent account closure.
Keep Life Balanced & Seek Support
Gaming should be a small part of life, not the whole of it. Spending time with family, socializing with friends, staying active, pursuing creative interests, and growing professionally — these are the foundations of a fulfilling life. ek 999 wants every one of its members to enjoy a rich and happy life beyond the platform as well.
If gaming is starting to affect your sleep, work, relationships, or peace of mind, it's time to take a break. Ask yourself honestly — is gaming still enjoyable, or has it become a compulsion? That one honest answer can point you in the right direction.
Healthy Lifestyle Tips
- Make it a habit to get at least 30 minutes of physical activity or a walk every day.
- Spend quality face-to-face time with family and friends, away from screens.
- Focus on picking up a new hobby or skill — something that brings you genuine satisfaction.
- Make sure you're getting enough sleep and eating well — these are the foundation of good mental health.
Professional Support Resources
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi — 01779-554391.
- Seek specialist advice at the National Institute of Mental Health (NIMH), Dhaka.
- Talk to a trusted family member or close friend about what's on your mind.
- Contact the ek 999 support team directly and we'll point you toward the right resources.
Remember, asking for help takes courage. ek 999 is here for you — not just for entertainment, but because your overall well-being matters to us. Visit our FAQ page or contact us directly whenever you need.
Frequently Asked Questions
Find answers to the most common questions about responsible gaming right here.